Staff Training Page (STAFF ONLY)

Front Desk 

Tabitha Sinclair- (504) 330-2440
Andrew Howell- (601) 748-0597
Marianna Fulks- (985) 974-6874
Jaxson Hudgins- (985) 520-7075
Liz Harrell- (225) 397-1273
​Catherine Patrick- (816) 803-1774
Alec- (985) 318-4864
Ron Hamilton- (985) 285-0293
Annalise Shidel- (330) 277-6388
Avery LeMarie- (337) 281-3632

For Emergencies:
Julie Day- (985) 969-1361
Hailey Gross- (985) 974-1964
Savanna Balado- (985) 351-0377
Dane Schmitt- (985) 662-4552

Power Bar 

Savanna (985) 351-0377
Gianna (985) 520-7984
Chloe (985) 351-3166 
Catherine (816) 803-1774
Benji (985) 328-1294
Sophia (225) 390-6678
Alec (985) 318-4864
Marianna (985) 974-6874
​Elise (504) 401-7326

Management: 
Savanna (985) 351-0377
Julie (985) 969-1361

Childcare

Katie- (985) 551-0100
Beth -  (985) 662-2765
Ruthie -  (985) 320-1137
Mae Clare - (985) 662-9321
Gianna - (985) 520-7984
Roan -  (985) 507-3515
Layla - (985) 363-2353
Dalyla - (985) 634-9069
Chloe - (985) 351-3166
Bailey - (985) 318-4876
Alexis - (504) 430-8846
Destiny - (225) 828-7786
Gabrielle - (504) 613-8889
​Marianna -  (985) 974-6874
Sarah - (601) 493-7963       
Adisyn - (225) 209-4382   
 Elizabeth - (985) 500-4720   
 Hannah - (985) 520-7804
Management: 
Katie- (985) 551-0100
Destiny - (225) 828-7786
Hailey - (985) 974-1964

      

Current Schedules

Saturday Rotations

Staff Training:​

1. "Check in" a member
2. Ring up a guest pass ($25) + waiver
3. Ring up a week pass ($60) + waiver
4. Sign up a Dual Monthly 
5. Sign up a Single Monthly - Coroprate
6. Sign up a Single Annual
7. "Can I try a class for free?"
8. How to add a client?
9. Ring up lululemon shorts
10. Ring up a smoothie *on square
11. Change paper towels/toilet paper/soap in locker rooms
12. Answer phone "Spoga Fitness Center, this is YOUR NAME, How may I help you?"
13. Tours - Complete Tour Form & give tour 
14. Member does not have key tag, what do you do?
15. Person does not have a key tag, or membership, and they want to workout - what do you do?
16. Assign a new key tag. First one is free, then replacements are $3. Charge $3 key tag fee.
17. How to lock doors - 4 front doors, 2 hallway, 1 mens locker room, 1 ladies locker room 
18. How to clean locker rooms, use Mop Vaccuum, vaccuum shower hallway and changing area, restock papers
19. Identify all 18 trash cans
20. Review Light switches
21. How to set alarm 

ANSWERS:

1. "Check in" a member
   Go to check in tab (on the left). Type members name into the search bar.
   If it turns GREEN/RED, they are checked in.
   If it turns YELLOW, write name down on yellow form. Computer did not check them in.
2. Ring up a guest pass ($25) + waiver
   Services, guests, select pass
3. Ring up a week pass ($60) + waiver
   Services, guests, select pass
4. Sign up a Dual Monthly 
   Contracts, Dual Monthly, Add Item
5. Sign up a Single Monthly - Corporate
   Contracts, Single Monthly - Corporate, Add Item *Ask for ID to verify corporate rate
   Corporate rate is for: first responders, doctors, teacher, fire fighters.
6. Sign up a Single Annual
   Contracts, Single Annual, add item THEN go back to client profile and add info into their profiles (names, birthday, etc) 
7. "Can I try a class for free?"
   We do not have a free pass, it will be $25 (UNLESS they sign up online for a free trial and have an email receipt. If they did not get sent the free pass, they have to pay a guest pass)
8. How to add a client?
9. Ring up lululemon shorts
   Retail tab, products, search lululemon, find item, find size, CC SWIPE to pay
10. Ring up a smoothie *on square
11. Change paper towels/toilet paper/soap in locker rooms
12. Answer phone "Spoga Fitness Center, this is YOUR NAME, How may I help you?"
13. Tours - Complete Tour Form & give tour 
    On ipad, select "T" app, let potential member fill it out before the tour.
14. Member does not have key tag, what do you do?
    Check them in on the "Check in tab" or on the "Check in computer"
15. Person does not have a key tag, or membership, and they want to workout - what do you do?
    They need to be asked "Do you have a tag" If no, they have to pay a guest pass.
16. Assign a new key tag. First one is free, then replacements are $3. Charge $3 key tag fee.
    Products, key tag, $3, CC KEY STORED *run credit card at time of purchase to complete payment.
17. How to lock doors - 4 front doors, 2 hallway, 1 mens locker room, 1 ladies locker room 
    Use the alan wrench for front 4 doors, pop out, others are deadbolt.
18. How to clean locker rooms, use Mop Vaccuum, vaccuum shower hallway and changing area, restock papers
19. Identify all 18 trash cans
20. Review Light switches
21. How to set alarm 

How to assign a key tag:
Type Key Tag number under the clients name where it says assign on the clients page
How to "check in" a member to track visit for leaderboard: Type in there name on the check in screen
How to charge a 1 Day Guest Pass: Point of Sale clients page, under services, find guest pass 1 day and add item
How to charge and membership: Point of Sale clients page, under contracts, select which one and add item
How to charge items/clothes: Point of Sale clients page, under products, select which one and add item
When clients signs up, make sure to transfer all of their info into their membership page and follow each box on the left
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